- LONDON - - LONDON -

EXPERIENCE

What is Money Heist: The Experience all about?

Money Heist: The Experience” is an immersive event, and the result of a collaboration between Netflix and Fever. Starting in London, this interactive superproduction takes groups of people and transforms them into members of the world's premier band of thieves.

What does the experience involve?

Customers will participate in an immersive experience in which they'll take part in the first international heist. They will get to live out, first-hand, scenes inspired by the hit series “Money Heist”. The experience will also include a pre-show where guests will learn about the role they're about to play, as well as a post-show where guests may buy drinks and merchandise, in addition to other twists specially designed for the occasion.

Should I show up early?

Yes. All participants should arrive at least 20 minutes in advance to drop off their belongings and validate their tickets prior to the experience.

What if I'm late?

Registration and ticket validation will close 5 minutes before the session's start time. If you arrive too late for registration and ticket validation, we unfortunately cannot guarantee your entry to the experience.

How long does the experience last?

The experience lasts 60 minutes. The duration of the post-show is up to you: stay as long as you want!

Can I come with friends?

Of course! The more, the merrier. All you need to do is buy your tickets for the same session and go together.

Will the actors from the series be there during the experience?

Although they will not be physically present, several actors of the series were involved in the preparations for the experience.

Will there be merchandising?

Yes, it will be possible to purchase themed merchandise during the experience. This includes clothing, accessories, key rings and water bottles, for example.

Is the show suitable for pregnant women?

The experience requires the audience to be on your feet, moving around the venue for approximately an hour, however there are opportunities to sit down within most scenes should you need to. The show does feature a lot of high tension and dramatic scenes, as well as some physical movement in one scene, but it is also possible to avoid the physical movement if required. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.

Are there any other trigger warnings?

The experience features flashing lights, loud noises, violence, strong language, guns and gun shot sounds, explosion sounds and smoke effects. Should you have any specific requirements please contact user support to discuss further.

Are there guns used in the experience?

The show features imitation firearms for stage use and our actors and staff are fully trained in the safety measures to ensure safe use of these.

TICKETS

How can I buy my tickets?

On this website in the Tickets section
On Fever's website
On the Fever app, available on Google Play and Apple Store
You will find information and help at the ticket office to buy tickets online or on the Fever app.

Are tickets sold at the ticket office?

Sadly, no. It is not possible to buy tickets at the ticket office for this event. All tickets must be purchased through our website or mobile app. Ticket sales will remain open on digital platforms until sessions are sold out.

Can I exchange my ticket or get a refund?

Unfortunately, it is not possible to get a refund. However, you can change the date of your ticket up to 5 days before the day of the session you purchased. To change your ticket date or time, email us here.

Help! I can't find my ticket. What should I do?

You can find your ticket:

• On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store.
• In the purchase confirmation email Fever sent you.
• If you still can't find your ticket, write here or https://lacasadepapelexperience.com/

Should I print my ticket?

No. You don't need to print anything, just show your QR code at the door. You can find it in your ticket, in the Fever app or in your purchase confirmation email.

Can I give a ticket as a gift?

Yes, Fever offers gift cards to be used especially for Money Heist: The Experience.

Is it possible to pay for my ticket in cash?

No, the experience cannot be purchased with cash. All tickets will be sold through our website or the Fever app.

ACCESS

What is the recommended age? Is there an age restriction?

Due to the theme and design of Money Heist: The Experience , the recommended age is 16 years and older. Children under 16 must be accompanied by an adult.

Is there a dress code?

We recommend that you wear comfortable clothes and shoes. Wearing a Covid protective mask is mandatory in order to participate in the experience.

Can people with reduced mobility participate?

The vast majority of the event is accessible to people with reduced mobility. Due to particular infrastructures, the exit of the experience could not be adapted for people with reduced mobility and so wheelchair customers should book the dedicated wheelchair accessible show at: 9pm Thurs-Saturday or 8:40pm Sunday.

Will there be a place to drop off my belongings during the experience?

Yes, cloakroom will be available to participants. You can collect your belongings when you leave.

Can I keep my cell phone with me during the experience?

Yes, but you can't use it... Those are the rules!

Are photos allowed during the experience?

Photos are not allowed during the experience. But don't worry: there will be a photobooth at the end of the experience where you can take as many photos as you want!

Can I come in with food or drink?

Access with food or drink is not allowed.

I already have the outfit and mask they wear in the show. Can I bring them?

Unfortunately no, but we will provide outfits for all participants at the start of the experience.

Is the experience suitable for wheelchair customers or persons with mobility requirements?

The experience is wheelchair accessible throughout.
The experience requires the audience to be moving around the venue for approximately an hour, however there are opportunities to sit down within most scenes should you need to. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.

COVID MEASURES

Will there be a changing room?

The outfit we will give you can be worn over your clothes, so you won't need to get changed.

Should I wear a mask?

Wearing FFP2 Masks will be mandatory at all times during the experience, unless medically exempt. You may be refused entry if you do not wear a mask.

Will there be temperature controls?

A temperature control will be carried out before the start of the experience.

What if I have a fever or my temperature is high?

If your temperature is high, you will not be able to participate in the experience. You can, however, contact customer support to reschedule your visit when your health allows it.

Will we be in contact with other groups?

The groups will consist of a maximum of 20 people; physical distancing and health & safety measures will be applied throughout the experience.

Will we have to touch any objects?

The objects as well as the furniture will be disinfected, and hydroalcoholic gel will be made available throughout the experience.

What measures will actors take to protect participants?

The staff and actors will carry out regular tests in order to detect potential covid cases. We ask that customers take a test ahead of visiting to help protect our team as well.

What measures will be put in place to guarantee the safety of customers during the experience?

Outfits will be disinfected between sessions, and the space and its objects will be disinfected and washed frequently in order to create a safe environment for everyone.

What happens if the government announces a new lockdown?

The event will not be canceled, only postponed. In this specific case, we will communicate the new dates and logistics information to you by email. If you have any further questions, you can send an email here

I purchased my ticket for a pre-lockdown session and didn't cancel it, how am I supposed to book my new ticket?

Information regarding date changes will be communicated to customers by email. If you have not received information about your reservation, do not hesitate to contact us directly.

Which proof of Covid Pass will be accepted?

Proof of vaccination or negative test status can currently be provided using the NHS Covid Pass (England & Wales), NHS Scotland Covid Status App (Scotland), or the CovidCert NI App (Northern Ireland).

I was vaccinated in a foreign country and my proof of vaccination is not in English, will it be accepted?

If you are unable to use the NHS Covid Pass (or equivalent other UK nations)a negative PCR or Antigen test result can be presented instead of the COVID passport. Customers can show the text or email confirmation of a negative test taken within the previous 48 hours by uploading the result to: https://www.gov.uk/report-covid19-result

What happens if I am not fully vaccinated?

Customers who are not fully vaccinated must show a negative PCR or Antigen, test taken within the previous 48 hours by uploading the result to: https://www.gov.uk/report-covid19-result, or show proof of exemption.

Is a proof of vaccination mandatory to attend the event?

In the interests of the safety of our customers, cast and crew, from 16th December 2021 it will be mandatory for all attendees to show a Covid Pass to prove Covid vaccination status or proof of a negative PCR or Antigen test within the previous 48 hours, or exemption to the event staff in order to access the event.. Feel free to reach out to hello@feverup.com if you require additional assistance.